Leadership Workshops

Leadership Skills and Strategies

The idea of a “born leader” is a myth. Effective leaders understand what leadership is and is not, build upon their strengths and develop the skills that allow them to complete tasks, positively influence and motivate people.   Highlights of this session include:

  • Enhancing personal leadership
  • Situational leadership
  • Understanding what teams need from their leader
  • Building effective teams
  • Positive motivation
  • Strategies for dealing with unacceptable behavior

Management and Supervisory Excellence

The world in which we work is constantly changing. What remains constant is the need for organizational teams to be led by managers and supervisors who understand what their team needs and how to attain success. Consistent, collaborative achievement breeds excellence. Highlights of this session include:

  • Discovering your leadership style
  • The impact of personality on your team
  • Managing difficult people
  • Collaborative goal setting and problem solving
  • Effective feedback
  • Coaching, prioritization and delegation

 Making the Transition to Supervisor

Making the leap from “super worker” to supervisor is filled with challenges. The new role brings additional responsibilities and expectations. In order to make a successful transition, you will need new perspective, knowledge and skills. Highlights of this session include:

  • Developing your leadership style
  • Managing former peers
  • Establishing authority and respect
  • Delegation and prioritization
  • Inspiring and motivating your team
  • Problem solving

Managing Unacceptable Employee Behavior

Effective leaders manage the outcomes of their team by holding individuals accountable for their behavior and performance. When unacceptable behavior is not appropriately addressed, it negatively impacts the entire team.   Highlights of this session include:

  • Root causes of poor performance
  • Consistent feedback and coaching
  • Performance appraisals
  • The importance of documentation
  • Proper termination
  • Dealing with emotional responses to discipline

Professional Communication

Communication is often identified as one of the most important elements of building teams, enhancing relationships and advancing your career. Yet, it is one of the most challenging things that we do on a daily basis. Those who master the skill of effective communication distinguish themselves as confident, professional people who know what they want and get things done. Highlights of this session include:

  • Making a positive impression
  • Connecting with others
  • Influencing and persuading others
  • Assertive communication
  • Personality and communication
  • Speaking with difficult people
  • Negative mental filters
  • Professional etiquette

Precision Thinking and Problem Solving

Problems arise on every team in every organization. Successful leaders recognize problems as an opportunity and do not allow “group-think” or habits of thought to limit possibilities. It is important to proactively address issues by critically thinking them through, create outside the box solutions and evaluate the outcomes.   Highlights of this session include:

  • A seven-step problem solving model
  • Appropriately defining problems
  • The importance of data
  • Root cause analysis
  • Evaluation

Change Management

The one constant in life is change. Yet, most people don’t like change while some resist or avoid it. Change leads to growth and can positively impact individuals and the organization as a whole. People who create an atmosphere that embraces change are recognized as progressive, visionary leaders. Highlights of this session include:

  • Better understanding change
  • Fear and change
  • Productivity in the midst of change
  • Keys to transition
  • Managing the process of change from the beginning

Mentoring Skills for Leaders

Mentoring is a mutually beneficial relationship that develops people, expands perspectives, strengthens organizational culture and increases retention of younger employees. In order to implement it effectively, it is critical to understand the foundational principles and understand the guidelines of a successful and sustainable program. Highlights of this session include:

  • Roles and responsibilities of mentors
  • Proper supervision
  • Five stages of mentoring
  • Five tasks of mentoring
  • Leveraging diversity within mentoring
  • Repairing damaged relationships
  • Building a mentoring program

Performance Evaluations that Build Morale and Increase Productivity

Performance evaluations are meant to manage performance while increasing morale and performance. Yet, in a number of organizations, the process is filled with anxiety and discomfort on the part of the team member and the supervisor. Managers who are properly prepared are empowered to use performance evaluations as a tool for success and growth. Highlights of this session include:

  • Foundational elements of performance evaluations
  • Standards and goal setting
  • The importance of documentation
  • Rater bias
  • Employee expectations and needs
  • Evaluation preparation
  • Conducting the evaluation

Leading Without a Title or Authority

There are powerful people within every organization that get things done without a supervisory title or formal authority. How do they do it? In order to influence and impel others, you must establish your credibility and communicate in a way that builds upon mutual agreement that leads to action. Highlights of this session include:

  • The foundation of building trust and respect
  • Diplomatic feedback
  • Maintaining credibility in your writing and conversations
  • Finding a place of agreement
  • Influencing different personalities

Successfully Managing Multiple Projects and Deadlines

In today’s work world, we have to do more with less. Managing multiple projects, deadlines and objectives in a busy and fluctuating day can be challenging and frustrating. Getting everything completed on time with quality can be done! It requires skills, tools, greater perspective and a plan of action. Highlights of this session include:

  • Identifying obstacles to productivity and regaining control
  • Prioritization and delegation
  • Self-management and overcoming disorganization
  • Productive project planning
  • Understanding and managing others for success
  • Dealing with and controlling stress


Teambuilding Workshops

Team Building Skills and Strategies

The mission of any organization will not be realized without the team working together to attain it. Leaders must be able to create or change the environment in order to foster success on a daily basis. It is critical to understand what makes an effective team and how to build it. Highlights of this session include:

  • What makes a true team
  • The foundation of effective teams
  • Personality and team
  • Conflict management
  • Enhanced communication
  • Problem solving

Conflict Resolution and Confrontation Management

Conflict has a negative connotation and, as a result, a number of people tend to avoid it. When conflict is not addressed or managed poorly, it diminishes morale, teamwork, productivity, quality and the reputation of individuals and the organization itself. Conflict does not have to be negative. When handled appropriately, it is an opportunity to address important issues and grow together as a team. Highlights of this session include:

  • Differentiating between positive and negative conflict
  • Conflict communication
  • Root causes of conflict
  • Personality and conflict
  • The link between stress and conflict
  • Personal responsibility


Cultural Awareness and Diversity Workshops

Cultural Awareness, Competence and Diversity

The world is becoming smaller and smaller as technology continues to advance. As our circles of influence grow, we recognize that diversity and cultural awareness incorporate much more than race, age and gender. Our ability to connect with a variety of people must be coupled with the development of communication skills, knowledge of self and cultural competence necessary to effectively interact with others and flourish. Highlights of this session include:

  • Dimensions of diversity
  • Effectively working across generations (including Millennials)
  • Stereotyping and discriminating
  • Positive impact of diversity,
  • Strategies of inclusion


Customer Service Workshops

Excellent Customer Service that Exceeds Expectations

Now, more than ever, building relationships with customers that exceeds their expectations is the key to retaining and building your brand. The prominence of social media makes every interaction an opportunity to reach new people or turn them away. Every individual that has direct contact with a customer is the face of your organization and must be prepared to serve them well and represent the organization. Highlights of this session include:

  • Developing positive relationships
  • Positive phrasing and feelings
  • What every customer expects and needs
  • Appropriately handling problems and complaints
  • Dealing with difficult personalities
  • Teamwork

Telephone Skills that Build Rapport and Exceed Expectations

The telephone is still one of the most critical tools for building rapport and exceeding expectations for customers. It is important to consistently make a positive impression for every customer during each interaction. Every individual that has direct contact with a customer is the face of your organization and must be prepared to serve them well and represent the organization. Highlights of this session include:

  • Professional phone etiquette
  • Active listening
  • Appropriate tone
  • Overcoming barriers to exceeding expectations
  • Dealing with difficult personalities
  • Positive phrasing
  • Taking responsibility


Stress and Anger Management Workshops

Building and Incorporating Emotional Intelligence

The most successful leaders are the ones who are emotionally intelligent. They are able to understand and regulate their own emotions, while helping others to do the same, so that everyone can focus on the task at hand. Developing these skills can be beneficial inside and outside of work.   Highlights of this session include:

  • The five domains of emotional intelligence
  • The connection between emotional intelligence and performance
  • Emotional intelligence assessment
  • Personality and emotional intelligence
  • Creating an emotionally intelligent environment


* All workshops are interactive and tailored to meet the needs of the participants and your organization.